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Returns

We understand sometimes things don't always work out with online purchases. Nyylon will provide you with an exchange for another size or you will be issued a credit note valid for 3 years upon your purchase being returned. 

 

The item(s) must be returned in its original condition with all original tags and packaging. Any Garments that appear to be worn, washed or damaged will be refused for return and sent back. Please keep this in mind when trying on garments as returned item(s) need to be in resell-able condition. 

 

Returns must be requested for return within 14 days of receiving your item and returned to us within 14 days. Please allow 3-5 Business days for your return to be processed. 

 

FAULTY

If you have received a faulty item please email us at hello@nyylon.com with all images of faults so we can determine how we can help you. Once we receive your items they will be assessed by one of our team at Nyylon. 

 

CANCELLATIONS

Once your order has been processed no cancellations / or changes can be made. 

 

COST OF RETURNS

All return costs are not the responsibility of Nyylon and must be covered by the customer. 

 

LOST ORDERS 

Nyylon are not held liable for all or any orders which are stolen, damaged lost including incorrect addresses. It is the customers responsibility to make sure all delivery information is accurate. All unclaimed / un-deliverable parcels will be sent back to Nyylon HQ and will be shipped back at customers own expense. 

 

ALL RETURNS ARE TO BE SENT BACK TO THE ADDRESS ON RETURNS FORM.